Shipping policy

SHIPPING:

HOW MUCH DOES SHIPPING COST?

Shipping cost may vary by items and delivery location.

PROCESSING TIME

As soon as we receive your order, we process your item in 2-3 business days, this includes production time since most of the products are made to order.

Estimated Delivery Time
As soon the order is processed, we will be sending tracking information to the email used during the purchase. It may take approximately 4-5 days delivery if shipped in the United States.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@InStyleConnection.com.

If your order hasn't arrived within 30 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We typically ship all orders within 2-4 business days. If you select Expedited Processing at checkout, we'll ship within 24-48 hours depending on which time in the day the orders are placed.

WHICH CARRIER DO YOU USE?

We usually ship items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

HOW LONG DOES IT TAKE TO ARRIVE?

We ship orders from either our USA or EU factories, depending on delivery location. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

  • USA - Within 2-5 business days
  • Canada - Within 4-10 business days
  • Rest of the World - Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.

I DIDN'T RECIEVE MY ORDER

Please email us: support@InStyleConnection.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order. Alternatively, you can also Live Chat by clicking on the Bubble at the bottom right hand corner of our site. 

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient.

SHIPPING INSURANCE

Shipping insurance is offered at checkout. It's provided by InStyle Connection and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team.

Please note - shipping insurance is non-refundable once your order has shipped.